Grievance mechanisms provide a way to reduce risk
\nfor projects, offer communities an effective avenue for
\nexpressing concerns and achieving remedies, and promote a
\nmutually constructive relationship.<\/p>\n
Local people need a trusted way to voice and resolve concernslinked to a development project,
\nand companies need an effective way to address community concerns.\u00a0A locally based
\ngrievance resolution mechanism provides a promising avenue by offering a reliable structure and
\nset of approaches where local people and the company can find effective solutionstogether.<\/p>\n
A well-functioning grievance mechanism:
\n\u2022 Provides a predictable, transparent, and credible processto all parties, resulting in
\noutcomesthat are seen asfair, effective, and lasting
\n\u2022 Buildstrust as an integral component of broader community relations activities
\n\u2022 Enables more systematic identification of emerging issues and trends, facilitating corrective
\naction and preemptive engagement.<\/p>\n
Demand for effective grievance mechanismsisincreasingly underpinned by investor policies\u2014
\nsuch asthose of the World Bank Group’sInternational Finance Corporation (IFC)\u2014and
\ninternational initiativessuch asthe United Nations Human Rights Council.<\/p>\n