Resources

ListenLogic

ListenLogic is a pioneer of advanced social insight discovery, utilizing next-generation streaming big data technology to deliver actionable, real-time intelligence to the world’s largest enterprises.

ListenLogic Advanced Social Analytics delivers deep insight into consumer attitudes and needs by analyzing unstructured data from social media, open-end surveys and text documents. Our Risk & Reputation Monitoring detects reputational and operational risks that emerge from social media and internal data. Our Pharma & Health division, ListenLogic Health,specializes in providing brand and market intelligence to life science companies.

To see how ListenLogic can help your business contact us.

Net-Map Case Studies

This case study series collects experiences with Net-Map from around the world and is intended to explore different applications and adaptations of the tool, inspire future users and initiate discussion and methodological development. Users who would like to contribute their own case study and share their lessons learned, are encouraged to contact Eva Schiffer at [email protected]

Net-Map Training by Eva Schiffer

Net-Map Certification Training in Washington, DC, June 27-28th 2014

Dates: June 27-28th, time 9 am to 4 pm

Venue:

The George Washington University
Marvin Center: Room 403,
800 21st St, NW Washington, DC 20052

Places available: The course will be taught in a small group (around 14 people) with a focus on hands-on learning and peer exchange.

Certification: After completion of the 2 day training, each participant will apply Net-Map in their own context. On completion of a case study a Statement of Accomplishment or Certificate will be given.

Each participant is entitled to a free 2 hour phone/skype consultation with Dr. Schiffer within 6 months of the training, to discuss questions that came up with implementation.

Price: 500 dollars, 400 dollars for students

Refund policy: 80% refund within October 15th, 2013

You will learn how to use this pen-and-paper method in meetings, individual interviews and to structure your own thinking process. It will improve your project planning, monitoring and evaluation, team work and strategic networking.

From years of Net-Mapping experience, I have distilled the most common prototypical influence network structures, which I will share with you. This will help you detect network problems, bottlenecks and opportunities while you are mapping the network so that you can immediately develop improved networking strategies. By mapping out your own case studies (challenges from your work experience), you will learn the method, develop a networking plan for a complex work related issue and improve your “network eyes”.

Because the most difficult questions normally come up once you are back to your own work, wanting to implement what you have learned, we have added a free 2 hour phone or skype consultation, redeemable within 6 months after the training, to the package.

Have a look at the detailed program and sign up!

Eva Schiffer & Net-Map

Net-Map is an interview-based mapping tool that helps people understand, visualize, discuss, and improve situations in which many different actors influence outcomes (Net-Map Brochure: 679 KB). By creating Influence Network Maps, individuals and groups can clarify their own view of a situation, foster discussion, and develop a strategic approach to their networking activities. More specifically, Net-Map helps players to determine

what actors are involved in a given network,
how they are linked,
how influential they are, and
what their goals are.

Determining linkages, levels of influence, and goals allows users to be more strategic about how they act in these complex situations. It helps users to answer questions such as: Do you need to strengthen the links to an influential potential supporter (high influence, same goals)? Do you have to be aware of an influential actor who doesn’t share your goals? Can increased networking help empower your dis-empowered beneficiaries?

The tool is low-tech and low-cost and can be used when working with rural community members with low formal education as well as with policy makers or international development actors.

Robert Boutilier & Stakeholder360

The Stakeholder 360 is a research and consulting service on the opinions of an organization’s stakeholders. It helps organisations of every kind navigate the socio-political risks and opportunities in their stakeholder environments. Corporations and governments find it especially useful because it:

provides a complete list of stakeholders that goes beyond any one organization’s knowledge,
provides a complete list of stakeholder issues, concerns, or goals with various types of importance rankings,
matches clusters of stakeholders with clusters of issues to show who cares about what,
shows how much influence each stakeholder has in the stakeholder network,
shows alliances and divisions among stakeholders,
shows which issues are linked to each other in the minds of different clusters of stakeholders,
can predict impending conflicts or alliances in the network,
suggests a path towards the socio-political conditions that foster sustainable development.

Most of the barriers to sustainable development are socio-political, not technical. However, its takes some technical knowledge of socio-political matters to remove those barriers. The Stakeholder 360 provides that kind of knowledge by showing the pattern of social capital in the network and comparing it with templates that indicate different types of remedial interventions.

A Stakeholder Approach to Issues Management by Robert Boutilier

This outstanding book offers you a fact-based strategy development process for managing issues and controversies.

If you’re a practitioner, it details how to ground your strategic advice on empirical research that reveals the sociopolitical dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. You’ll learn how to track the sociopolitical environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization’s reputation and access to vital resources.

The techniques described in this book have proven effective in issues management projects around the world. They work equally well whether the stakeholders are illiterate subsistence villagers or Internet savvy global activists.

Buy the book here

Stakeholder Politics: Social Capital, Sustainable Development and the Corporation by Robert Boutilier

Stakeholder Politics: Social Capital, Sustainable Development and The Corporation gives companies a “how to” guide for addressing the twin problems of maintaining political legitimacy, and promoting sustainable development. The text presents a typology of stakeholder networks that helps managers and community leaders identify and improve the social capital patterns in their own networks. Once they know these patterns, they can move their networks towards those that foster sustainable community development. The book describes vivid cases in which managers and community stakeholders have used the authors’ approach successfully, and in addition provides managers with handy tools for predicting and avoiding community-level socio-political risk around stakeholder issues. With its proven and practical approach, Stakeholder Politicspromises to be a valuable guide for managers and academics who are invested in sustainable development worldwide and stakeholder issues alike.

Buy the book here