This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test
the practical applicability of a set of principles for effective non-judicial grievance
mechanisms that address complaints or disputes involving businesses and their stakeholders.
The principles were developed by the Special Representative of the Secretary-General on the
issue of human rights and transnational corporations and other business enterprises and set out in his
reports to the Human Rights Council in 2008 (A/HRC/8/5) and 2009 (A/HRC/11/13).